López de Hoyos Street 64, 1G. 28002 Madrid, Spain
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Telecom & Media
Revolutionize telecommunications with AI for 5G networks and customer experience.
Optimize networks, automate technical support and improve service quality with predictive AI.
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Sector challenges
- —Reactive management of network problems
- —Limited and repetitive technical support
- —Manual bandwidth optimization
- —Costly infrastructure maintenance
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What AI unlocks
- Automatic diagnosis and problem resolution
- AI technical assistant for 24/7 support
- Real-time intelligent network optimization
- Predictive infrastructure maintenance
What AI unlocks
TECHNICALSUPPORT
AI technical assistant
AI technical assistant for customer support and problem resolution.
Available in real time and batch
-55%
Resolution time
+70%
Customer satisfaction
98.9%
First call resolution
CRM
Unified customer and service platform
We integrated the CRM with BSS/OSS systems, billing and technical support to unify customer information, contracts, incidents and consumption. Improves 360º view and speeds up case resolution.
AI + CRM
Intelligent technical assistant
We created an intelligent assistant that queries the CRM and network systems to resolve incidents, recommend configurations and guide users in real time, reducing call center load.
Tell us about your idea.
López de Hoyos Street 64, 1G. 28002 Madrid, Spain
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